Refund Policy
Refund Policy
At Shopilo, we prioritize your satisfaction. If you're not entirely satisfied with your purchase of our Magnetic Nasal Strips, we’re here to help with a straightforward refund process.
Returns
- You have 15 days from the date of delivery to return your item.
- To be eligible for a return:
- The product must be unused and in its original packaging.
- Proof of purchase (receipt or order confirmation) is required.
Non-Returnable Items
- Used or damaged items.
- Products without original packaging.
Refund Process
- Contact our support team at alireza.ashkan2023@gmail.com to initiate the return process.
- Once your return is approved, send the product to the address provided.
- After we receive and inspect the returned item, you’ll receive an email confirming the status of your refund.
Refund Timeline
- Approved refunds will be processed within 7 business days.
- Refunds will be issued to your original method of payment.
Shipping Costs
- Return shipping costs are the responsibility of the customer unless the product is defective or incorrect.
- Original shipping fees are non-refundable.
Exchanges
We currently do not offer exchanges. If you’d like a replacement, please return the original item and place a new order.
Contact Us
If you have any questions, feel free to reach out to us at:
Email: alireza.ashkan2023@gmail.com
Phone: +601129618979
We’re here to make the process as smooth as possible.