Refund Policy

Refund Policy

At Shopilo, we prioritize your satisfaction. If you're not entirely satisfied with your purchase of our Magnetic Nasal Strips, we’re here to help with a straightforward refund process.

Returns

  • You have 15 days from the date of delivery to return your item.
  • To be eligible for a return:
    • The product must be unused and in its original packaging.
    • Proof of purchase (receipt or order confirmation) is required.

Non-Returnable Items

  • Used or damaged items.
  • Products without original packaging.

Refund Process

  1. Contact our support team at alireza.ashkan2023@gmail.com to initiate the return process.
  2. Once your return is approved, send the product to the address provided.
  3. After we receive and inspect the returned item, you’ll receive an email confirming the status of your refund.

Refund Timeline

  • Approved refunds will be processed within 7 business days.
  • Refunds will be issued to your original method of payment.

Shipping Costs

  • Return shipping costs are the responsibility of the customer unless the product is defective or incorrect.
  • Original shipping fees are non-refundable.

Exchanges

We currently do not offer exchanges. If you’d like a replacement, please return the original item and place a new order.

Contact Us

If you have any questions, feel free to reach out to us at:
Email: alireza.ashkan2023@gmail.com

Phone: +601129618979

We’re here to make the process as smooth as possible.